Refund policy
At ElyraCore, our products are generally prepared or printed on demand. Please review our policy carefully before placing an order.
Return Eligibility
We do not ordinarily accept returns or exchanges for:
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Change of mind or personal preference.
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Incorrect size selection by the customer.
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Products damaged due to misuse.
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Products that have been worn, washed or altered, unless the reported issue concerns an existing manufacturing defect.
We accept genuine claims involving:
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Damaged or defective products.
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Incorrect items, sizes or colours sent by ElyraCore.
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Significant printing or manufacturing errors.
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Missing items.
How to Raise a Return Request
For visible damage, incorrect items or printing errors, please report the issue within 48 hours (2 days) of delivery by emailing:
Please include:
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Your order ID.
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A clear explanation of the issue.
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Clear photographs of the product.
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A video showing the product and the reported issue.
Video evidence helps us verify claims. If a video is unavailable, please contact us with the evidence you have so we can assess your concern.
Once verified, we will arrange an appropriate replacement, refund or other resolution depending on the circumstances.
Claims involving defects discovered later will be assessed in accordance with applicable consumer protection laws.
Refunds
Approved refunds will generally be initiated within 5–7 business
For verified errors attributable to ElyraCore, customers will not be charged for reasonable return shipping or replacement delivery.
Please contact us before returning any product so we can provide the appropriate instructions.
This policy does not limit your statutory consumer rights.