Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop.elyracore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop.elyracore@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop.elyracore@gmail.com.
Return & Refund Policy
At ElyraCore, customer satisfaction is important to us. Please read this policy carefully before placing your order.
Size & Order Accuracy
All our products are custom printed on demand specifically for you. We strongly recommend referring to our size chart before placing your order. We do not accept returns or exchanges for incorrect size selection or change of mind.
Quality & Printing Issues
If you receive a product that is misprinted, damaged, or incorrect, we will replace it free of cost. To raise a claim, please contact us within 7 days of delivery at shop.elyracore@gmail.com with the following:
- Your Order ID
- An unboxing video
- Clear photos of the defect or issue
Once verified, we will arrange a free reprint and reship at no additional charge.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products returned due to wrong size selection or change of mind
- Worn, washed, or used products
- Sale or discounted items
Refund Process
Refunds are only applicable in cases of defective, damaged, or wrong items. Once your claim is verified, the refund will be processed within 5–7 business days through the original payment method. For COD orders, the refund will be issued via UPI or bank transfer.
Undelivered or Returned Orders
If your order could not be delivered due to an incorrect address or unavailability, please contact us within 7 days to arrange re-delivery. Additional shipping charges may apply.
For any questions, contact us at shop.elyracore@gmail.com