Privacy policy

Last updated: 23 October 2026

At ElyraCore, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, share and protect information when you visit our website, elyracore.in, purchase our products or contact us.

1. Information We Collect

When you interact with our store, we may collect:

Personal information: Your name, email address, phone number, billing address and shipping address.
Order information: Products purchased, order history, payment status and delivery details.
Payment information: Payment-related information processed through our authorised payment providers. ElyraCore does not directly store complete payment card details.
Technical information: IP address, browser type, device information, cookies and website activity.
Communication information: Details you voluntarily share when contacting customer support.

2. How We Use Your Information

We use your information to:

Process and fulfil orders.
Arrange shipping and delivery.
Send order confirmations and delivery updates.
Respond to enquiries and resolve customer complaints.
Process eligible returns, replacements and refunds.
Maintain website functionality and security.
Improve our products and shopping experience.
Send promotional communications where permitted and in accordance with your preferences.
Comply with applicable legal obligations.

3. Sharing Your Information

We may share relevant personal information with trusted service providers when necessary to operate our business.

These may include:

Shopify, our e-commerce platform.
Payment processing providers.
Shipping and courier partners.
Production and fulfilment partners.
Website analytics and marketing service providers, where applicable.
Government or regulatory authorities when legally required.

For example, your name, delivery address and contact number may be shared with a courier partner to complete your delivery.

We do not share customer information with unrelated third parties for their independent marketing purposes without an appropriate lawful basis.

4. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about new collections, product launches and special offers.

You can unsubscribe from promotional emails using the unsubscribe option provided in those emails or by contacting us directly.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary.

5. Data Security

We take reasonable steps to protect personal information against unauthorised access, misuse, alteration and disclosure.

Our store operates through Shopify and uses relevant third-party services to process transactions and manage orders.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining business records and meeting applicable legal obligations.

When information is no longer required, we will delete or anonymise it as appropriate, subject to applicable requirements.

7. Your Privacy Rights

Subject to applicable law, you may request to:

Access information we hold about you.
Correct inaccurate personal information.
Request deletion of eligible personal information.
Withdraw consent for applicable data processing.
Unsubscribe from marketing communications.
Raise a concern about how your information is handled.

To submit a privacy-related request, please contact us using the email address below. We may need to verify your identity before processing certain requests.